1. Website Access & Customer Accounts

You may browse our website for lawful personal use and purchase products in accordance with the terms displayed during checkout.

Customers must be of legal age to enter into a purchase agreement in their jurisdiction, or have the appropriate permission and supervision required by applicable law.

When creating an account or placing an order, please provide accurate and current contact, billing, and delivery information.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without your authorization.

Accounts must not be transferred, sold, or used to impersonate another individual.

2. Product Information & Availability

Rosevique™ offers electronics and accessories intended for everyday personal, household, and professional use.

We aim to present product features, specifications, compatibility information, and photographs clearly so customers can make informed purchasing decisions.

Actual product colors may differ slightly depending on screen settings, display calibration, and lighting conditions.

Before purchasing an electronic accessory, please review its stated compatibility, power requirements, included components, and intended use.

Product availability may change due to inventory conditions or supplier availability. If an ordered item becomes unavailable, we will contact you to discuss the available options, including an appropriate refund when necessary.

Any product warranties or guarantees expressly offered with an item will be described in the relevant product information. Applicable statutory product rights remain unaffected.

3. Placing & Confirming Orders

Submitting an order through our website constitutes a request to purchase the selected products at the prices and under the conditions displayed during checkout.

After checkout, you will receive an order confirmation email containing your order details.

We may contact you if additional information is required to verify the transaction, confirm delivery details, or resolve an inventory issue.

If we cannot fulfill an order, we will inform you and arrange an appropriate refund for any payment collected for the unfulfilled purchase.

Please review your selected items, quantities, shipping address, and payment details before confirming your purchase.

4. Prices, Currency & Payment

Prices displayed through the Rosevique™ online store are denominated in United States Dollars (USD).

The final amount payable will be shown during checkout and may include applicable shipping charges and taxes.

Our standard shipping fee is $5.99 per order for supported destinations, as described in our Shipping Policy.

We offer payment through the eligible payment methods displayed at checkout, which may include PayPal and supported credit or debit cards.

Payment availability may depend on the payment provider, customer location, and transaction eligibility.

All payments are processed through the payment services connected to our e-commerce platform. Rosevique™ does not independently store complete payment card numbers or card security codes.

If your financial institution uses a currency other than USD, it may apply its own conversion rate or foreign transaction charges.

5. Shipping & Delivery

Orders are typically prepared for shipment within 2–4 business days after payment confirmation. Processing may extend up to 5 business days during high-volume periods.

Estimated transit times vary by delivery destination and begin after dispatch.

• United States: 10–15 business days.
• Canada, United Kingdom, and Australia: 11–16 business days.
• Other supported destinations: 15–20 business days.

Delivery estimates are not guaranteed arrival dates. Customs procedures, carrier operations, weather conditions, and other unexpected circumstances may affect actual delivery times.

Orders may be dispatched from our fulfillment partners or distribution facilities, including facilities outside the destination country.

Once your order has shipped, we will provide available tracking information by email.

If your shipment is delayed, appears lost, or is marked delivered but cannot be located, please contact our support team so we can review the available delivery information and assist with an appropriate resolution.

6. Order Changes & Cancellations

If you need to request an address correction, order modification, or cancellation, please contact service@rosevique.com within 12 hours of placing your order.

We will review the request based on the order's current processing and shipping status.

Once an order has been dispatched, modification or cancellation before delivery may no longer be possible.

If your order has already shipped, you may contact our support team to discuss the available return options under our Return & Refund Policy.

This cancellation procedure does not limit any mandatory cancellation rights provided by applicable law.

7. Returns, Exchanges & Refunds

Rosevique™ offers a voluntary 180-day return request window for eligible purchases, beginning on the date of delivery.

Standard returns are subject to the eligibility conditions described in our Return & Refund Policy.

If you wish to request a return, contact service@rosevique.com with your order number, the product concerned, and the reason for your request.

Our support team will provide the appropriate return destination and shipping instructions. Please do not send products directly to our business registration address unless specifically instructed.

For preference-based returns, customers are generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate resolution without charging additional return shipping costs required to correct the issue.

Approved refunds are processed to the original payment method within 5–10 business days after the returned item has been received and inspected, where a physical return is required.

Mandatory consumer rights are not reduced or excluded by these voluntary return arrangements.

8. Intellectual Property & Website Content

The Rosevique™ brand name, original product content, website design elements, photographs, graphics, and other materials appearing on our website may be protected by applicable intellectual property laws.

Content owned by third-party manufacturers, technology providers, or other rights holders remains the property of its respective owner.

You may access the website and view its content for personal shopping and informational purposes.

Unauthorized commercial reproduction, distribution, or use of protected website materials is not permitted without the appropriate authorization from the relevant rights holder.

9. Third-Party Services & Digital Tools

Our website may include services or features supplied by external providers, such as payment processors, shipping carriers, analytics services, or other technical partners.

Certain third-party services may be governed by separate terms or privacy notices established by their respective providers.

If you choose to use an external service through our website, please review the relevant provider's terms where applicable.

We remain responsible for our own obligations to customers under applicable law and our published store policies.

10. External Websites & Links

Rosevique™ may provide links to external websites for additional product information, shipment tracking, payment processing, or other purposes.

External websites may operate under their own terms, privacy practices, and content management standards.

We recommend reviewing the relevant information before sharing personal details or making a transaction through an independent website.

If you experience an issue with a Rosevique™ order, please contact us directly so that we can assist with the aspects of your purchase for which we are responsible.

11. Our Relationship with Shopify

Rosevique™ uses Shopify as the e-commerce platform supporting our online store.

Shopify provides technical infrastructure and related services that enable customers to browse products and complete purchases.

The sale of products through the Rosevique™ store is conducted by Zhanjiang Yuanyi Technology Co., Ltd., not by Shopify.

Questions relating to Rosevique™ products, order fulfillment, returns, refunds, and customer support should be directed to Rosevique™ using the contact details provided on this page.

Shopify's own services and processing activities may be governed by its applicable terms and privacy notices.

12. Privacy & Personal Information

We collect and use customer information as necessary to operate our online store, process orders, arrange delivery, provide customer assistance, and perform other activities described in our Privacy Policy.

Depending on the services used, customer information may be processed by Shopify, payment service providers, shipping partners, and other authorized service providers.

Please review our Privacy Policy for information about personal data collection, use, disclosure, retention, and applicable privacy rights.

You should not submit payment card security codes, account passwords, or other unnecessary sensitive information through ordinary customer support emails.

13. Customer Reviews & Submitted Content

Customers may have opportunities to submit product reviews, suggestions, comments, questions, or other content through features available on our website.

When submitting content, please ensure that it reflects your genuine experience and does not violate the rights of another person or organization.

You grant us permission to display and use the content you voluntarily submit for the operation and improvement of our store, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is unlawful, fraudulent, misleading, abusive, or otherwise incompatible with the intended use of our website.

Any incentives associated with customer reviews must be disclosed where required by applicable law.

14. Accuracy of Website Information

We aim to keep product details, specifications, prices, availability, shipping information, and store policies accurate.

Occasionally, information may require correction because of technical errors, supplier updates, or other circumstances.

If a material error affects an order you have placed, we will review the situation and contact you regarding the available options.

Where an order cannot be fulfilled under the information presented at checkout, we will provide an appropriate resolution, including a refund when required.

We will not use corrections to remove consumer rights or impose undisclosed charges after purchase.

15. Acceptable Website Use

Customers and visitors must use Rosevique™ in a lawful manner and respect the rights of other website users.

The following activities are prohibited:

• Using the website for fraudulent transactions or unlawful purposes.
• Attempting to access another customer's account without authorization.
• Introducing malware, harmful code, or other material intended to disrupt website operations.
• Interfering with website security systems or payment processing.
• Submitting false identity information or misleading purchase details.
• Using automated methods to disrupt website access or collect personal information unlawfully.

We may take appropriate steps to protect customers, our systems, and the integrity of our online store.

16. Suspension & Account Termination

We may restrict or suspend access to an account where reasonably necessary to address suspected fraud, security threats, unauthorized activity, or serious violations of these Terms.

Where appropriate and legally permitted, we will provide relevant information regarding the restriction and available next steps.

Termination of website access does not automatically remove payment obligations already incurred or consumer rights arising from completed purchases.

17. Product Use & Warranty Information

Electronic products should be used according to their supplied instructions, compatibility requirements, and applicable safety guidance.

For charging accessories, please confirm that the connected device, power adapter, and cable meet the product's stated specifications.

Any commercial warranty offered with a product will be described in the relevant product listing or accompanying warranty information.

Nothing in these Terms excludes or restricts statutory warranties, product conformity rights, or other mandatory consumer protections.

18. Service Availability & Interruptions

We aim to maintain a functional and accessible online shopping experience.

However, certain website features may occasionally be unavailable due to maintenance, technical problems, service provider interruptions, or other unexpected circumstances.

We may temporarily limit affected functionality while a technical issue is being investigated or resolved.

If a technical issue affects an existing purchase or payment, please contact our customer support team for assistance.

19. Liability & Consumer Protections

To the extent permitted by applicable law, Rosevique™ is not responsible for losses arising solely from events outside its reasonable control, provided that we have fulfilled our applicable legal and contractual obligations.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, willful misconduct, or other matters protected by mandatory law.

These Terms do not remove statutory rights relating to defective products, incorrect orders, delivery failures, refunds, or other consumer protections.

Any limitation of liability will apply only to the extent allowed by the law governing the relevant claim.

20. Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses or claims arising from your unlawful use of the website, intentional misuse of our services, or infringement of third-party rights.

Any such responsibility will be assessed according to the circumstances and applicable legal requirements.

This provision does not require consumers to indemnify Rosevique™ for the company's own unlawful conduct or failure to meet its legal obligations.

21. Severability & Contract Interpretation

If a provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply where legally possible.

A delay or failure to exercise a contractual right does not automatically constitute a permanent waiver of that right.

These Terms, together with the applicable store policies and information presented during checkout, describe the conditions governing your use of our store and your purchases.

Where mandatory consumer law provides additional protection, that law will prevail over any conflicting provision of these Terms.

22. Assignment & Governing Law

These Terms are intended to be interpreted in accordance with the applicable laws governing the relevant transaction and the parties' legal rights.

Zhanjiang Yuanyi Technology Co., Ltd. is registered in China.

Any applicable mandatory consumer protections in a customer's country or region of residence will remain effective where required by law.

We may transfer our contractual rights or obligations as part of a lawful business restructuring or transfer, provided that applicable customer rights remain protected.

Customers may not transfer their account credentials or assign obligations under these Terms in a manner that violates applicable law.

23. Updates to These Terms

Rosevique™ may revise these Terms when necessary to reflect changes in business operations, website functionality, payment arrangements, or applicable requirements.

The current version will be made available on this page.

When a material update requires advance notice or customer consent under applicable law, we will provide the relevant notice or obtain consent as required.

Changes will not retroactively remove rights that customers already hold in relation to completed purchases.

24. Contact Information

If you have questions about these Terms, an existing order, or the operation of our online store, please contact Rosevique™ using the information below.

Brand:
Rosevique™

Legal Company Name:
Zhanjiang Yuanyi Technology Co., Ltd.

Business Address:
Office 6615, 6th Floor,
No. 11 South Renmin Avenue,
Xiashan District, Zhanjiang, China

Customer Support Email:
service@rosevique.com

Customer Service Phone:
+86 13424284876

Company Owner:
Chen Caili

Customer Service Hours:
24 hours a day, 7 days a week

Rosevique™ is owned and operated by Zhanjiang Yuanyi Technology Co., Ltd.