1. Order Processing & Shipping Fees

After your payment is confirmed, your order enters our preparation process. This may include order verification, product allocation, packaging, and arranging collection with the designated shipping carrier.

2. Where Your Order Ships From

Rosevique™ orders may be prepared and dispatched through our fulfillment partners and distribution facilities. The fulfillment location may depend on product availability, order requirements, and the delivery destination.

Some orders may be fulfilled from facilities outside the destination country. Our business registration address is not necessarily the physical dispatch location for your purchase.

When an order contains multiple products, items may occasionally be dispatched separately. If this occurs, the applicable shipping and tracking information will be provided for the relevant shipment.

3. Estimated Delivery Times

The time required for delivery varies according to the shipping destination, transportation arrangements, and local carrier operations.

The following delivery estimates begin after your order has been dispatched.

4. Shipment Confirmation & Tracking

Once your order has been handed over for shipping, we will send a dispatch confirmation to the email address associated with your purchase.

The confirmation email will contain available tracking information so you can follow your shipment as it moves through the delivery network.

Initial tracking events may take approximately 1–3 business days to appear after a shipping label has been generated or the shipment has entered the carrier's network.

If tracking information remains unchanged for an extended period, please contact our support team with your order number so we can help investigate.

5. Customs Duties & Import Taxes

International shipments may be subject to customs inspections, import duties, local taxes, or other government-imposed charges depending on the destination.

Unless otherwise stated at checkout, international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

This means that applicable import duties, customs fees, and taxes assessed by the destination country may need to be paid by the recipient before delivery.

Customs requirements and import charges differ between destinations. Customers should review applicable local import requirements before placing an international order.

If customs clearance causes a delay or an unexpected issue with your shipment, please contact us so we can review the available tracking information and assist where possible.

6. Order Changes & Cancellations

We understand that you may occasionally need to update an order after checkout.

If you wish to request a shipping address change or cancel a recent purchase, please email service@rosevique.com within 12 hours of placing your order.

Include your order number and explain the change you would like to request.

We will review your request based on the order's current fulfillment status. Requests received before dispatch may be accommodated when the order can still be modified.

Once an order has been shipped, changes or cancellation through the original order processing system may no longer be possible.

If your order has already been dispatched, please contact our customer support team to discuss the available delivery or return options.

7. Delayed, Missing & Damaged Deliveries

Although most shipments progress through the delivery network as expected, transportation disruptions and handling problems can occasionally occur.

Delayed or Unclear Tracking

If your shipment exceeds its estimated delivery period or the tracking history has not changed for an extended time, contact our support team.

Please provide your order number and tracking details so we can review the shipment status and help determine the appropriate next steps.

Packages Lost in Transit

If a carrier confirms that your package has been lost during transit, we will review the shipping information and arrange a suitable resolution, such as a replacement at no additional cost or an appropriate refund.

Products Arriving Damaged

If your order arrives with visible damage, please contact us as soon as possible. We recommend reporting the issue within 72 hours of delivery.

Include your order number and photographs showing the condition of the item and its packaging where possible.

After reviewing the information, we will offer an appropriate solution, which may include a replacement or refund at no additional cost to you.

Tracking Shows Delivered, but the Package Is Missing

If tracking indicates that your order has been delivered but you cannot locate it, please check the delivery location and contact our support team.

We will help review the available delivery information and investigate the issue with the relevant carrier where appropriate.

8. Shipping Address Accuracy

Please review your shipping information carefully before completing checkout.

An incomplete or incorrect address may lead to delivery delays, unsuccessful delivery attempts, or a returned shipment.

If you notice an address error after placing your order, contact us promptly at service@rosevique.com .

We will assess whether an address correction can be made based on the shipment's current status.

If delivery cannot be completed due to an address issue, our team will review the circumstances and discuss the available resolution options with you.