Rosevique™ is an online consumer electronics brand offering modern digital accessories and everyday technology products.

Our collection includes audio devices, charging accessories, computer peripherals, workspace essentials, portable storage, and personal entertainment products.

Rosevique™ is owned and operated by Zhanjiang Yuanyi Technology Co., Ltd.

Our official business address is Office 6615, 6th Floor, No. 11 South Renmin Avenue, Xiashan District, Zhanjiang, China.

Please review the product description and specifications before placing your order.

Check details such as connection type, supported devices, power requirements, dimensions, and included accessories.

If you need additional guidance, contact us at service@rosevique.com with the product name and your device model.

Rosevique™ accepts eligible payment methods displayed during checkout, including PayPal and supported credit or debit cards.

Available payment options may vary depending on your location and payment provider.

All Rosevique™ product prices and checkout amounts are displayed in United States Dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or additional transaction fees.

If you need to request an order modification or cancellation, please email service@rosevique.com within 12 hours of placing your order.

We will review your request based on the current fulfillment status. Once your order has been dispatched, changes or cancellation before delivery may no longer be possible.

Applicable statutory cancellation rights remain unaffected.

Contact our customer support team as soon as possible and provide your order number and the correct delivery address.

We will review whether the address can still be updated based on your order's current processing or shipping status.

Rosevique™ charges a flat standard shipping fee of $5.99 per order for supported shipping destinations.

The applicable shipping amount will be displayed during checkout before you complete your purchase.

Orders are typically processed within 2–4 business days after payment confirmation.

During holidays or periods of increased order volume, processing may take up to 5 business days.

Processing time is separate from the estimated shipping transit time.

Estimated delivery times after dispatch are as follows:

United States: 10–15 business days.

Canada, United Kingdom, and Australia: 11–16 business days.

Other supported destinations: 15–20 business days.

These are estimated transit times rather than guaranteed arrival dates.

Rosevique™ orders may be dispatched through our fulfillment partners and distribution facilities.

The shipping origin may depend on product availability and the delivery destination. Some orders may ship from facilities outside your country.

Once your order has been dispatched, we will send a shipping confirmation email containing available tracking information.

Initial tracking updates may take approximately 1–3 business days to appear.

If tracking remains unchanged for an extended period, contact our support team with your order number.

If your order has exceeded its estimated delivery period or appears to be missing, please contact service@rosevique.com with your order number and tracking details.

Our team will review the available shipment information and help investigate the issue with the relevant carrier where appropriate.

If the shipment is confirmed lost, we will arrange an appropriate replacement or refund.

Rosevique™ offers a 180-day return request window for eligible purchases, beginning on the date your order is delivered.

For a standard preference-based return, products should remain unused, in their original condition, and include the original packaging and accessories.

Please contact our support team before sending any product back.

Email service@rosevique.com with your order number, the product you wish to return, and the reason for your request.

Our team will review the request and provide the appropriate return destination and shipping instructions.

Please do not send products directly to our business registration address unless specifically instructed.

For eligible preference-based returns, customers are generally responsible for the applicable return shipping cost.

If a product arrives damaged, defective, incorrect, or materially different from its description, Rosevique™ will arrange an appropriate resolution without charging additional return shipping costs required to correct the issue.

Approved refunds are processed to the original payment method within 5–10 business days after the returned item has been received and inspected, when a physical return is required.

Your bank or payment provider may require additional time to display the refunded amount in your account.

If more than 15 business days have passed since your refund was approved, please contact our support team.

Contact our customer support team as soon as reasonably possible after discovering the issue.

Please include your order number, a description of the problem, and photographs or videos when available.

We will review the information and offer an appropriate solution, which may include a replacement, repair where suitable, or refund.

You can contact our customer support team using the following details:

Email: service@rosevique.com

Phone: +86 13424284876

Our customer service hours are 24 hours a day, 7 days a week.

For questions about an existing order, please include your order number, the product concerned, and a brief description of your request.

For damaged or defective products, relevant photographs or videos may help us investigate the issue.

Yes. Rosevique™ provides customer service 24 hours a day, 7 days a week.

You can email service@rosevique.com with your question or order details at any time.