Return & Refund Policy

At Rosevique™, customer satisfaction is one of our top priorities. We want you to feel confident when choosing our kitchen and home essentials. This policy explains our process for returns, replacements, and refunds.

1. Return Requirements

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

✨ The product must be in its original condition
✨ The item must be unused and unaltered
✨ Original packaging should be included whenever possible
✨ Proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

To begin a return request, please contact our customer service team:

Email:
service@rosevique.com

Please wait for return approval before sending any items back.

If your request is approved, we will provide the necessary return instructions and information.

⚠️ Items returned without prior authorization may not be processed.

3. Damaged, Defective, or Incorrect Items

Please check your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

✨ Your order information
✨ A description of the issue
✨ Photos of the product and packaging when applicable

Our team will review your request and assist with the next steps.

4. Items Not Eligible for Return

Some products cannot be returned, including:

✨ Personalized or customized items
✨ Products that have been used or modified
✨ Items without original packaging when required
✨ Gift cards
✨ Final sale or promotional items

Shipping fees paid during checkout are generally non-refundable.

If you are uncertain whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you would like to exchange an item, the recommended process is:

Submit a return request for the original product
Once the return is approved, place a new order for the desired replacement item

This helps ensure the fastest way to receive your preferred product.

6. European Union Customers

For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period after receiving an order.

To qualify:

✨ The item must remain unused
✨ The product should be returned in original condition
✨ Proof of purchase may be required

This right applies in addition to our standard return guidelines where applicable.

7. Refund Process

Once your returned item arrives and has been inspected, we will send a confirmation regarding your refund status.

If approved:

✨ Refunds will be issued to the original payment method
✨ Processing may take up to 10 business days
✨ Your bank or payment provider may require additional time to display the refund

If you have not received your refund after the expected processing period, please contact us at:

service@rosevique.com