1. Return Period & Eligibility

Rosevique™ accepts return requests for eligible products within 180 calendar days following the date of delivery.

To qualify for a standard return, the item should meet the following requirements:

• The product remains unused and in its original condition.
• Original packaging, supplied accessories, manuals, and included components are present.
• The item is free from customer-caused damage or unauthorized modifications.
• Proof of purchase, such as an order number or confirmation email, is available.

Products that arrive damaged, defective, incorrect, or materially different from their descriptions will be reviewed separately under our damaged or defective item procedures.

2. How to Request a Return

Before sending any product back, please contact our customer support team to initiate your return request.

When contacting us, please provide your order number, product name, reason for return, and any relevant photographs or videos where appropriate.

Our team will explain the available return arrangements and next steps based on your request.

3. Damaged, Defective & Incorrect Items

Please examine your order after delivery. If you notice that an item is damaged, does not function as described, or differs materially from the product you ordered, contact us as soon as reasonably possible.

To help us investigate, please include your order number, a description of the problem, and photographs or videos showing the issue when available.

Once we review the information, we will offer an appropriate solution based on the circumstances. Available resolutions may include a replacement, repair where appropriate, return arrangement, or refund.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

For approved returns requiring a prepaid shipping label, our support team will provide the relevant label or shipping instructions.

Original outbound shipping charges are generally not refundable for preference-based returns, except where applicable law or the circumstances of the order require otherwise.

5. Products with Return Restrictions

Certain products may be subject to additional return requirements because of their condition, customization, or intended use.

Such restrictions will be identified in the relevant product information or communicated before purchase when applicable.

• Customized or personalized products may have limited return eligibility for preference-based returns.
• Products with missing components, customer-caused damage, or unauthorized modifications may not qualify for a standard change-of-mind return.
• Digital gift cards or other non-physical products, if offered, may be subject to separate terms and conditions.

A promotional price or discounted purchase does not automatically remove an otherwise eligible product's return rights.

These restrictions do not exclude remedies available for defective, damaged, or incorrectly supplied goods under applicable consumer protection laws.

6. Exchanges & Replacement Requests

If you would prefer another product or variant, please contact our customer support team to discuss the available exchange options.

For a preference-based exchange, the original product may need to be returned under the standard return procedure before a separate replacement purchase is completed.

If your purchase arrives damaged, defective, or incorrect, we will review the issue and arrange an appropriate replacement or alternative resolution where applicable.

Replacement availability may depend on current inventory and the characteristics of the original order.

7. Refund Review & Processing

When your approved return reaches the designated return facility, the item will be checked against the applicable return requirements.

We will notify you once the return has been reviewed and inform you whether a refund has been approved.

After the refund has been issued, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

If you have not received an approved refund after 15 business days, please contact service@rosevique.com with your order number so we can review the transaction status.

8. Return Address & Shipping Instructions

Our official business registration address is not necessarily the destination used for customer product returns.

Please do not send returned items directly to our business registration address unless our customer support team specifically instructs you to do so.

After your return request has been reviewed, we will provide the appropriate return warehouse address, packaging guidance, and shipping instructions.

9. European Union Consumer Rights

Customers purchasing eligible goods covered by European Union consumer protection rules may have a statutory right to withdraw from a distance purchase within 14 days of delivery, subject to applicable conditions and exceptions.

Where this statutory right applies, it operates in addition to the voluntary return arrangements described in this policy.

The Rosevique™ 180-day return window does not replace, reduce, or exclude mandatory consumer rights that may apply to your purchase.

Please contact our support team if you need information about submitting a return request under an applicable statutory cancellation right.

10. Questions About Returns or Refunds?

Our customer support team is available 24 hours a day, 7 days a week to assist with return requests, replacement inquiries, and refund status questions.

To help us locate your purchase quickly, please include your order number and a brief description of your request.

You can reach us by email at service@rosevique.com or by telephone at +86 13424284876 .